Coordinating care across the continuum for the oncology patient is extremely complicated, often including many sites of service and numerous providers. In today’s oncology setting, physicians and support staff must work smarter—not harder—by decreasing duplication for both staff and patients. Efficiency is paramount as the industry transitions to value-based models. Most important, patients deserve a smooth transition with warm handoffs during the process. Through our work with cancer programs across the U.S., we have found disease-site process mapping to be one of the most effective tools to understand current patient flow and identify opportunities for improving patient experience. In this article, we will walk through the “how-to’s” of process mapping that can be successfully applied to any cancer program
This article was originally published in ACCC’s November/December issue of Oncology Issues.
Read the full article here.